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Old 06-29-2014, 06:52 PM
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Default Grim Dawn - FAQ/Common Issues

Where can I view the latest development updates for Grim Dawn?

Check out the Development Updates section of our official forums.

How do I download the latest build of Grim Dawn?

Steam automatically updates Grim Dawn whenever a patch is released, unless you set it to do otherwise. To enable/disable automatic updates:
  • Right click Grim Dawn in your Library and choose "Properties".
  • Select the "Updates" tab.
  • Adjust the automatic updates option to your desired setting.

My anti-virus software detects Grim Dawn.exe as a trojan/virus/malware.

This is a false positive. Grim Dawn is thoroughly scanned for viruses before each and every patch. Add the Grim Dawn steam folder to your scan exclusion list (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn"). Check your specific anti-virus documentation for how to do this, and see this post for more info.

Grim Dawn won't start, the Steam error message "Executable not found" is displayed.

Your anti-virus software has mistakenly flagged Grim Dawn.exe as a virus, and has deleted the game executable. Grim Dawn is thoroughly scanned for viruses before each and every patch. Add the Grim Dawn steam folder to your scan exclusion list (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn"). Check your specific anti-virus documentation for how to do this, and see this post for more info.

After excluding the Grim Dawn folder from scanning, you will need to verify the game installation in Steam.
  • Right click Grim Dawn in your Library and choose "Properties".
  • Select the "Local Files" tab.
  • Press the "Verify Integrity of Game Cache" button.
  • Steam will redownload the missing file.

Grim Dawn won't start, the screen goes black and nothing else happens.

This is usually the result of bad game settings. Run "Repair.exe" located in the Grim Dawn installation folder (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn") and try again.

If this does not work, you can try adding "/d3d9" to your launch options for the game.

How to Set Launch Options.

I purchased Grim Dawn from your website but the code to redeem the game on Steam doesn't work (invalid code).

You should have two keys displayed on the Humble Store page for your Grim Dawn purchase. The Steam key is the shorter of the two.

I can't get Grim Dawn to go fullscreen on one of my screens.

In the Video Options menu you should see multiple options for "Render Device" (one per monitor if you have multiple monitors connected to one graphics card). Changing between the different options will allow you to run the game in fullscreen on alternatives screens.

I want to play Grim Dawn in a language other than English.

Your fellow gamers are hard at work translating Grim Dawn via our support for community translations. Check out our Translations Forum to give one a try.

I have another issue that isn't mentioned here.

Email us at support@crateentertainment.com and we will do our best to help you out.
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