Pre-order Support

[Younghappy]

Originally Posted by eisprinzessin

I haven't used the Humble Store yet - I'm one with a past purchase - but, yes the download will be from Humble Store. If it is any similar to their Humble Bundle downloads, I would expect you will find all other digital goodies like the 'Grim Dawn original music', the 'Crate Story' and - for Loyalists - the 'high resolution digital game map' there, too, once they have been released.

Will the digital game map be available for purchase standalone? I would love to have it, but I'm one with a Kickstarter pledge and I realise how much trouble it would be to upgrade to the next tier now. So I would love to see the digital game map as a standalone purchase, with the Humble Store it might be easier after all.
Cheers,
Younghappy

[Xss]

I thought I would ask here before I bother emailing support: for those of us that bought Grim Dawn before, through Kickstarter and the website...What should we do? Wait for the alpha to be released? Will we receive an email from the Humble Store with a download link or do we need to do anything special?

[Rhis]

Originally Posted by Xss

I thought I would ask here before I bother emailing support: for those of us that bought Grim Dawn before, through Kickstarter and the website...What should we do? Wait for the alpha to be released? Will we receive an email from the Humble Store with a download link or do we need to do anything special?

Just wait, you'll be notified. You don't need to do anything special.

[Xss]

Ok, thanks for the quick feedback Rhis!

[adventnova]

I just emailed the Rep's over at Humble and asked about upgrading my Legendary Key to the Loyalist edition. I got some quick responses back, but im debating right now on what to do because i dont want to lose my benefits from the Legendary. I know before your team has said you wont lose anything when upgrading, but this rep told me that the easiest way to upgrade would be to cancel and refund my current preorder and order the one i want to upgrade to.

If i have nothing to worry about, let me know and i will gladly upgrade and order an additional Loyalist Edition for my friend who is really interested in this game.

He really like Titan Quest which i bought for him on steam and he was like WTF is this game?!

[GrrImAFridge]

I just noticed that there's now an edition beyond the Patron Edition (formerly the Legendary Fan Edition, which was the highest tier at the time of purchase). Should I decide to, is it possible to put forward another $35 to upgrade?

[eisprinzessin]

@GrrImAFridge

Originally Posted by medierra

Upgrades: Unfortunately, it is not yet possible to provide upgrades. It seems foolish that it is this complicated but the limitations of how we / Humble Store can process transactions online make it difficult to set up an automated process and due to our small size, we don't have the customer support staff to do it manually.

Humble Store is working on a solution to this and say they should be able to get something working in the next week or two.

[GrrImAFridge]

Ah, cheers. I don't mind the wait as it's not something I'll ponder until after Steam's Summer Sale, anyway.