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once it's out on Steam it'll be fine since the payment goes through Steam as well? I mean, I don't know how they handle their payments, but you know.
It's Steam's business, which payment options they can offer to you. Once the game has been released and there is an actual product for sale, Crate might be able to offer additional payment options to those who want to buy from them directly.
I can't really add anything helpful here other than expressing my sympathy.
Paypal froze my company account for weeks while effectively doing nothing at all while I had provided all the required legal documentation said weeks ago.
I'm only looking for payment alternatives for western Europe and it's actually easier than in North America because on that side of the pond, CC and Paypal are pretty much the only players.
Get another small company that already trades RPG materials and uses paypal to handle the pre-orders/donations. That way you get to use paypal without needing your own paypal account. You'd obviously need someone that understands the situation but there are many small RPG businesses around, though Im sure theyd charge you commission.
You'd have to change the offering to ship something though to make sure it didn't happen again. I suggest you mail contributors a token that says 'i contributed' on it
I once had money stolen from me on paypal by an IOS developer who randomly robbed accounts and used the money to buy up copies of his own game. People don't seem to believe it. On ebay, you can't even give stuff away if you say you don't trust paypal.
In truth, Paypal is one of the biggest trolls out there. They sell security, but the protection they offer actually makes you more vulnerable than you would be without it. The way they operate, I can't believe they are even able to stay in business. I guess a fool and his/her money = easily parted.
Yeah I cancelled my Paypal account last year. I had a few problems with them withdrawing too much cash from my bank account and then waiting 2-3 weeks to return it. I filed a complaint with the BBB and then cancelled my account after that. They are just too unpredictable.....and I don't need "unpredictable" having access to my account.
I had a similar run in with Paypal, and I'm convinced they are actually criminals. If you did use them, I wouldn't be able to purchase your game because I refuse to have anything to do with them again.
So good job
My story is there, as well as thousands of others. It's a Grim read (see what I did there).
PayPal sure is undermining their own system, we customers use paypal to buy with it, but if PayPal keeps freezing "shops" what for is PayPal even good then. Good thing that at least you found a way to directly get money from VISA credit card, it's better than PayPal because PayPal charges from my VISA when I use PayPal to buy stuff and I need to logon. Glad that you didn't use MoneyBookers hate that thing.
I was watching this presentation by the Zomboid devs and was reminded of this thread. They apparently had a similar experience as Crate where funds got frozen and PayPal being uncooperative with the whole preorder thing. Their workaround was apparently to make some really crappy games to "sell", and you received the proper game for "free" down the road.