Oh noes!

[Rhis]

Thanks for your patience, we should have multiple new options available soon!

This has no effect on existing orders.

[Jophilli]

Good news, good news. I was about to be really upset that you guys got stiffed!

[TheRani]

Well.. don't starve, Rhis. I guess I'll have to wait a bit to donate.

[jiaco]

Did you look into the Google checkout (or whatever it is called) system. Used that for Torchlight and was good on the consumer side of things.

[andreyy]

Did you look into the Google checkout (or whatever it is called) system. Used that for Torchlight and was good on the consumer side of things.

Well, the fees are the same. But if they're more friendly, then go for it.

[PCDania]

Hope you get it up and running ASAP

This has no effect on all existing pre-orders.
Thanks, that's a relief to know. Feared for a moment you would have to contact a lot of people trying to sort things out.

[Panthro]

Hmm...

Could you possibly set up as a donation rather than pre-order, make sure people give you their email address, and then send the pre-order codes separate from paypal or whoever?

[Llama8]

Could you possibly set up as a donation rather than pre-order, make sure people give you their email address, and then send the pre-order codes separate from paypal or whoever?

From an accountant's point of view, no, since you'd have to reflect the economic substance of the transaction (ie, as a pre-order) rather than the legal wording (a donation with a "free" game afterwards).

[k4llu5]

Don't worry, there is no effect on existing pre-orders.

Editing the first post to reflect this.

*wipes forehead*

[medierra]

We've looked at Google Checkout but the wording in their Terms of Agreement are similarly vague. We tried to contact Google for clarification but, of course, it is impossible to get anyone on the phone. We're wary of going to Google Checkout until we can get some sort of assurance that we're not going to run into the same issue with them.

We think the most reliable solution is to go through the more legitimate merchant services offered by our bank.

[TECHNOmancer]

I can't wait until this issue is resolved -- I've got $48.00 earmarked for the Legendary package!

TECHNOmancer

[Strider]

Actually I'm quite happy that you'll not be using paypal. I don't like them very much for various reasons (the preorder issue however not being one of those).

Funny, just today I wanted to support you/order (the epic version will be enough, thanks :) ) and I find out I won't have to use paypal. Yay me :D

[zyklop]

If you change to a regular bank transfer system you should also open a bank account in a state of the European Union, UK or Germany for example. Because money transfers from one EU state to another are not very expensive - money transfers from EU to USA are much more expensive!

[Steerpike]

I just hope this is resolved quick - I have £35 set aside (the equivalend of USD, apparently) and would really like to be in on the early tests. And have my name in the books, so to speak, albeit a psuedonym...

[medierra]

We'd like to have this resolved quickly too but you know how it is - the man is always trying to keep you down! :furious:

[Chameleon]

Why do simple things become so complicated...I hope you get this sorted on short order.

[Nephlyte]

Come on Devs People got cash to throw at yas!!! =P

[Mierk]

My wife and I both have $48 waiting to send over :)

Best of luck getting this resolved.

[Rhis]

Please direct all hate at Medierra for failing to make the bank open on the weekend.

:)

[Katje]

As soon as there is a bank account for European pre-order, I'll go for Legendary. I'm happy to support.

[chris01]

i hope this problem is solved..and why all the bad things must happen to theese people =(

but i will buy a copy of Grim Dawn when this is solved =)

[Deriaz]

So, um, a question. . .

I'm in Nova Scotia. The pre-order transaction was not going to be complete until, like, January 28th. . . Is my pre-order still okay, and will I get the key soon? Or am I going to need to pay yet again. . .?

Bit confused by this. . .

[Rhis]

So, um, a question. . .

I'm in Nova Scotia. The pre-order transaction was not going to be complete until, like, January 28th. . . Is my pre-order still okay, and will I get the key soon? Or am I going to need to pay yet again. . .?

Bit confused by this. . .

You're good (answered by email).

[medierra]

So, um, a question. . .

I'm in Nova Scotia. The pre-order transaction was not going to be complete until, like, January 28th. . . Is my pre-order still okay, and will I get the key soon? Or am I going to need to pay yet again. . .?

Bit confused by this. . .

Hi Deriaz,

Our account indicates that we received an echeck payment from you but that it will take until the 28th to clear as you mentioned. So long as it clears on the 28th, you should be all set. We will check the account again on the 29th to see if it has cleared and if so we will email out your key. We can also potentially give you a refund if, for some reason, it does not clear and then you can try pre-ordering again once we have the new system set up. It looks like everything should be fine though.

Best,

Arthur

[Deriaz]

Awesome. Thank you both for the very, very quick responses! :D Very much appreciated.

[medierra]

We live to serve.

Rhis and I are actually bots, not real people.

[FlawleZ]

We live to serve.

Rhis and I are actually bots, not real people.

LMAO! Ya know, as active as you guys are here at the community (a good thing), one could be led to believe so. :p

[Coridan]

Medierra/Rhis,

Just to offer, I work for an internet payment processing platform. I could easily set you up with one of our resellers if you wanted, and we could get you set up easily in less than a day. Just thought I'd offer. Hope this straighens out easily for you =(.

[shawnmck]

Is there going to be a way for me to send in money without having a Pay-Pal account or Credit Card ?
I know its a dumb question, but I don't make much money, so I just never saw the need to open a P-P account (I live from one check to the next).
But I will do what I can (need to do) in ordeer to donate/pre-order.
:o

[Rhis]

I'll take a money order, even if Medierra won't. Cut out the middle man, you know? =)

[Malpheas]

Careful, Rhis.

[medierra]

I'll take a money order, even if Medierra won't. Cut out the middle man, you know? =)

You've been awarded 1 demerit for your unscrupulous behavior. Now back to the salt mines with you!

[Chameleon]

You've been awarded 1 demerit for your unscrupulous behavior. Now back to the salt mines with you!

Oooh I look forward to seeing the salt mines when I play the game. ;)

[zyklop]

Are there any news about paypal or a bank account for US, Europe and Asia? Because many gaming portals and communities worldwide published the idea of this unique support system including links - if there is no working "entrance" for a longer period of time, the interest will fade away soon.

[Malpheas]

You've been awarded 1 demerit for your unscrupulous behavior. Now back to the salt mines with you!

LOL Easter EGG!

[Void(null)]

PayPal is great for small time transactions, but trying to do major business with them is a pain.

Its a good job they didn't close the account for investigation and lock the funds, as happened with a good friend of mine when he was taking donations for a game server he was running.

Reasons like that, I never keep any amount of money in my PayPal account.

[opaser]

WoW got my legendary in same day closed :O

[KSzy]

I hope you figure out something soon as I have some money waiting to go your way towards developing a great gameplay experience. I liked playing TQ back in the day and I'm itching to for something new in this genre, but Torchlight can only hold me for a little bit longer :)

[zyklop]

There is another developer team, that uses nearly the same business modell as Crate: http://www.interstellarmarines.com/

They also ask the community for financial support and "talk" with the fanbase in their forum about the game and try to integrate ideas from fans into it.

btw: Any news about a working payment system for GD?

[Jeremy2020]

I was dismayed that the ordering is down. I work for a software company and we use authorize.net which seems to be a good solution.

As I understand it, they do not charge the % on the dollar amount, but a straight $0.35 for a completed transaction via credit card which isn't too bad and are very easy to get in touch with according to our accounting department.

[Rhis]

Don't be dismayed! We're still working on getting something reliable up as quickly as possible.

As ever, if you are waiting to order, we appreciate your support and your patience.

[Katje]

I am waiting and I have a lot of patience.

I only hope that I can still participate on alfa testing.

Keep up the good work.

[Rhis]

We'll be still be doing the legendary and epic packages, don't worry.

[chris01]

We'll be still be doing the legendary and epic packages, don't worry.

phew!!! thank God =)

[Coridan]

I was dismayed that the ordering is down. I work for a software company and we use authorize.net which seems to be a good solution.

As I understand it, they do not charge the % on the dollar amount, but a straight $0.35 for a completed transaction via credit card which isn't too bad and are very easy to get in touch with according to our accounting department.

The gateway I work for is the same way, only we charge less per transaction, plus you get to talk to me! =D

Okay I'll quit putting in plugs for my company. I'm positive Crate is going their own route, which is great. I hope everything gets resolved soon.

[radio_babylon]

I was dismayed that the ordering is down. I work for a software company and we use authorize.net which seems to be a good solution.

As I understand it, they do not charge the % on the dollar amount, but a straight $0.35 for a completed transaction via credit card which isn't too bad and are very easy to get in touch with according to our accounting department.

ive done a lot of work with authorize.net in the past, and id concur. very easy to work with, and easy to program to... and tons of pre-written stuff that uses them if you dont want to roll your own...

[chris01]

you NEEEEEED to fix the Buy Now! button
pleaseee????

[Jeremy2020]

Don't be dismayed! We're still working on getting something reliable up as quickly as possible.

As ever, if you are waiting to order, we appreciate your support and your patience.

I'll be waiting to order. I just want to give you money because your previous efforts were appreciated.

I'm also curious, I've lost the CDs to Titan Quest and I love Steam. Do you guys see any money from your previous endeavors? Is there a merchant that sells games that you would benefit you more or is that all moot since it was another company?

[gvblake22]

Yay for Grim Dawn! I was a big fan of Titan Quest and am really looking forward to seeing what you can do with Grim Dawn. I'm also looking forward to putting in my pre-order when you guys get it back on track. Keep up the great work! :D

[yerkyerk]

I'll be waiting to order. I just want to give you money because your previous efforts were appreciated.

I'm also curious, I've lost the CDs to Titan Quest and I love Steam. Do you guys see any money from your previous endeavors? Is there a merchant that sells games that you would benefit you more or is that all moot since it was another company?

IL is down and no longer has any employees; the founders of IL still own it (they're not part of Crate) and they may get some sort of royalties if they reach a certain quota of sold units, but it's more likely that that money will end up in the deep pockets of THQ, since they own the game.
So, Crate will not profit and it's somewhat doubtful if Brian Sullivan and Paul Chieffo will see money from it.

[Ansive]

I sure hope the funds in the paypal account didn't get frozen.

As for TQ, it's $5 on steam for the next few days... go for it.

[The Old Farmer]

Actually Both TQ and Immortal Throne for $5
Can't go wrong if you don't already have it for that price.

[Jeremy2020]

It's a nice deal, just a shame the guys making new games we want to play won't see anything from it.

[AXidenT]

I should be able to order the Legendary version once it's back up. I just had to wait until I had enough money to pre-order the GoW Trilogy and BioShock 2 first. :p

[GeneralDodanna]

I was going to preorder Epic but I guess I can preorder AVP and as of the 9th I'll be busy killing Marines, Aliens, Predators, and all the denizens that try to kill me in Rapture (since I have Bioshock 2 preordered too ^^) I'll preorder once the button works once more ^^

[shawnmck]

I was going to preorder Epic but I guess I can preorder AVP and as of the 9th I'll be busy killing Marines, Aliens, Predators, and all the denizens that try to kill me in Rapture (since I have Bioshock 2 preordered too ^^) I'll preorder once the button works once more ^^

I have these on pre-order too.
:p

[VeggieBoy]

Is there any information as to what each package provides/includes and how much they cost?

I really want to buy Legendary =O

[yerkyerk]

From the top of my head;

Normal; pre-order
Epic; pre-order, you get mentioned somewhere, in-game item, access to beta
Legendary; pre-order, you get mentioned somewhere, in-game item, access to alpha and beta

[popsthegreat]

Normal is $20.
Epic around 40. or 30. ?
Legendary is $48.

[eisprinzessin]

Normal is $20.
Epic around 40. or 30. ?
Legendary is $48.$19.85 :p $32.00 :) $48.00

[Scryer]

Any updates, ETA, or some such, I'd like to start donating, at least a little each month or so, kind of like paying a monthly fee but instead it's helping you guys give us a higher quality game.

And I'd prefer quality over quantity, especially for this genre - Awesome stuff to do > doing the same thing for 10 hours or whatever.

[medierra]

It looks like we will be operational again by Monday.

We will probably only be able to offer the game-keys and not a general donation button due to payment processing restrictions that we have to work within.

Hopefully we'll have better luck with our new service provider.

[eisprinzessin]

Good luck and well done. I certainly know how tedious such apparently easy things can be.

[zyklop]

Who needs fancy donation buttons?

A working bank account will do the job..

[alexei]

You could accept donation from paypal, couldn't you? I'm under impression that paypal only have problem with pre-order but not the donation.

[Android_X]

ooo, I spy the pre-orders are available! :D

[medierra]

You could accept donation from paypal, couldn't you? I'm under impression that paypal only have problem with pre-order but not the donation.

Apparently not. I've found nothing in writing anywhere on their website or in their terms of agreement that explicitly states a for-profit business cannot their services to accept donations. It is perfectly legal for a for-profit to accept donations but they do not seem to allow it. At least, this what we were lead to believe by the representatives we spoke to after they put the limitation on our account. Suffice to say, we won't be using any of their services until possibly after the game is released.

[medierra]

ooo, I spy the pre-orders are available! :D

Damn you're good! We just made them live.

[Android_X]

Damn you're good! We just made them live.

I've been checking the "buy now" page every day. Legendary edition here I come!

[Scryer]

Congratulations!

I hope you still work to get a donate button up and going for us, I know it must be super hard, maybe you need some kind of contract because you're for-profit and whom ever is doing the transactions for you needs "security."

I don't know a lick of business though, but I'd like to donate to you guys, so if it ends up that I can't I'll just donate slower by buying the 19.85 option every once in a while, rather then what I had originally intended, which was more frequent.

Click the link to buy!

http://www.grimdawn.com/contribute_buynow01.php

[medierra]

I can't believe you intend to buy multiple game-keys! That is real ultimate power! I'm sorry that we can't provide a more convenient way for you to make these contributions.

My guess is that merchant service providers are worried about unscrupulous individuals or companies posing as charities and using donation buttons to dupe people out of their money. Requiring them to prove their non-profit tax status is a way to reduce the chances of this occurring.

It is strange that one of our biggest difficulties thus far as a company has been figuring out how to accept money from people who want to pay us. Kind of a strange problem eh? You wouldn't expect that to be an issue but we obviously can't process payments manually ourselves and banks and other merchant services providers are very risk averse when it comes to online buying or intangible items.

[medierra]

Closing the thread since our purchasing service is back online.